Hp laserJet Pro M402, M403 User Guide enww

2.
Check that the tray is configured for the correct paper size and type on the printer control panel. Adjust 
paper settings if necessary.
a.
On the printer control panel, press the 
OK
button.
b.
Open the following menus:
●
System Setup
●
Paper Setup
c.
Select the tray from the list.
d.
Select Paper Type and then select the type of paper that is in the tray.
e.
Select Paper Size and then select the size of paper that is in the tray.
3.
Turn the printer off, wait 30 seconds, and then turn it on again.
4.
Print a cleaning page to remove excess toner from inside the printer.
a.
On the printer control panel, press the 
OK
button.
b.
Open the following menus:
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Clear paper jams
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●
Service
●
Cleaning Page
c.
Load plain letter or A4 paper when you are prompted, and then press the 
OK
button.
A Cleaning message displays on the printer control panel. Wait until the process is complete. 
Discard the page that prints.
5.
Print a configuration page to test the printer.
a.
On the printer control panel, press the 
OK
button.
b.
Open the Reports menu.
c.
Select Configuration Report.
If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
Jam locations
Jams can occur in these locations:
HEWLET
T-PACKARD
3
3
2
1
1
5
6
3
2
4
1
Output bin
2
Fuser area
3
Tray 3 (optional)
4
Tray 2
Duplexing area (remove Tray 2 for access)
5
Tray 1
6
Toner cartridge area (open the front door for access)
Loose toner might remain in the printer after a jam. This problem typically resolves itself after a few sheets 
have been printed.
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Chapter 6 Solve problems
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