Hp laserJet Pro M402, M403 User Guide enww

Method two: Update the firmware using the Firmware Update Utility
Use these steps to manually download and install the Firmware Update Utility from HP.com.
NOTE:
This method is the only firmware update option available for printers connected to the computer via 
a USB cable. It also works for printers connected to a network.
1.
Go to 
www.hp.com/go/support
, click the Drivers & Software link, type the printer name in the search 
field, press the 
ENTER
button, and then select the printer from the list of search results.
2.
Select the operating system.
3.
Under the Firmware section, locate the Firmware Update Utility.
4.
Click Download, click Run, and then click Run again.
5.
When the utility launches, select the printer from the drop-down list, and then click Send Firmware.
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Chapter 5 Manage the printer
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NOTE:
To print a configuration page to verify the installed firmware version before or after the update 
process, click Print Config.
6.
Follow the on-screen instructions to complete the installation, and then click the Exit button to close 
the utility.
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Update the firmware
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Chapter 5 Manage the printer
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6
Solve problems
●
Customer support
●
Restore the factory-set defaults
●
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●
Printer does not pick up paper or misfeeds
●
Clear paper jams
●
Improve print quality
●
Solve wired network problems
●
Solve wireless network problems (wireless models only)