Job Access and Reverse Commute (jarc) Program fy 2009 Service Profiles Region X alaska, Idaho, Oregon, and Washington October 2010 fta-08-0162 Job Access and Reverse Commute (jarc) fy 2009 Service Profiles: Region X

Cliffside Vocational (154)

WorkSource Solutions/Cliffside Vocational (495)

Location: King County (WA)
Type: Trip-Based Services/Demand response
Goal: Improved access/connections
Service description: Cliffside provides on demand van service to various agencies for clients that need assistance in getting to work, to work training, to employment interviews, and other job related transportation needs. The JARC fund support all aspects of the program except the van driver.
Evaluation: Monthly reports are included in request for reimbursement. The data collected include cost, miles driven, hours of service, number of people served and the number of trips.
Accomplishments: Program has been integrated into the services the agency provides to their clients. The long term relationship continues to grow as demand grows.
Lessons learned: A very successful program because the agency was committed to success. They work very hard to make it work.

Hopelink (150)

Hopelink (108)

Location: King County (WA)
Type: Information-Based Services/Transportation resource training ("group training")
Goal: Improved customer knowledge
Service description: Provides Transportation Resources Training (TRT) to case managers, housing authority staff, community and human service agencies, jurisdictions, libraries, and other providers to low-income populations. The service provides information and resources needed to help participants meet their client's transportation needs. The topics include how to use the transit system, the ride matching and ridesharing resources, the on-line trip planning programs, and comparative costs of transportation options.
Evaluation: Survey the participants as the value and utility of the program. The performance measures include the number of participants, the number of clients served by attendees, and the interest in bringing the program to new areas of the County. 
Accomplishments: We were able to coordinate the TRT programs with other transportation initiatives in the county including the Washington State Department of Transportation I-405 construction, Sound Transit's launch of Link Light Rail and other programs impacting low-income communities. We also were able to work with the build out of the HOPE VI Community at High Point in Seattle and King County.
Lessons learned: Have the ability to be flexible on curriculum as our partner works in very diverse communities with specific needs. The program needs to go where the people are including locations like the library and public health clinics. The program needs to be inclusive, not exclusive, regarding elements of the training and the communities served. The other major issue became trying to write material for using transit while the transit agency was changing its service and its fare media.