Job Access and Reverse Commute (jarc) Program fy 2009 Service Profiles Region X alaska, Idaho, Oregon, and Washington October 2010 fta-08-0162 Job Access and Reverse Commute (jarc) fy 2009 Service Profiles: Region X

Neighborhood House (142)

Neighborhood House (106)

Location: King County (WA)
Type: Trip-Based Services/Demand response
Goal: Expanded geographic coverage
Service description: Neighborhood House provides on demand van service to various agencies for clients that need assistance in getting to work, to work training, to employment interviews, and other job related transportation needs. The service is provided to key agencies in the County that target low-income and special needs populations. The JARC funds support all aspects of the program except the van driver.
Evaluation: Monthly reports are included in request for reimbursement. The data collected include cost, miles driven, hours in service, number of people served, and number of trips.
Accomplishments: The program has been expanded to address under-served populations through a collaborative outreach effort. The program has been referred to by smaller agencies as a way to get their clients to work and training.
Lessons learned: Encouraging the partner agency to continue to work on recruitment of new drivers will result in a more stable program. The program is subject to a high turnover of a critical element for a successful van service. Bringing in new drivers helps the program expand and serve the client’s needs.

SKCAC Industries (155)

SKCAC (496)

Location: King County (WA)
Type: Trip-Based Services/Demand response
Goal: Improved access/connections
Service description: SKCAC provides on demand van service to various agencies for clients that need assistance in getting to work, to work training, to employment interviews and other job related transportation needs. The JARC funding supports all aspects of the program except the van driver.
Evaluation: Monthly reports are included in request for reimbursement. The data collected include cost, miles driven, hours of service, number of people served, and the number of trips.
Accomplishments: Program complements the vocational training and employment assistance from the agency to their clients. The program successfully gets trained clients to new jobs. The long term relationship continues to grow as demand grow. 
Lessons learned: A strong leadership team in the agency to support the program. A very successful program because the agency was committed to success. They work very hard to make it work.