Car shipping manual

Conversation example regarding inoperable vehicles:

I see that the vehicle is inoperable, can you give me more details,please, does it roll, steer and brake? Is it maybe from te copart auction or at dealership?

Conversation example when the customer says they are receiving lower quotes from other companies:

I understand that you are getting many calls and quotes, but you need to know there are brokers out there who would say anything to gain your business and tend to deliberately give low ball quotes to hook you up to start working with them, but then will raise the quote and ask for much more money. We don't do it, we always and only give real quotes at which your vehicle would be accepted and transported in timely manner and with NAT certified and experienced carrier in this route. You are sending valuable asset and must make sure that it will be treated professionally and with care. Unfortunately there are a lot of bad guys in this industry and you have to be extremely careful.

How to conduct follow ups?

In this industry, the most desirable communication means is direct conversation with the customer over the phone, but a lot of them won’t answer. However, that doesn’t necessarily mean they don’t want and need the information. That’s why it is important to text and email customers as well, apart from calling. Every customer, regardless of whether he answered the phone or not, must be further contacted using texts and emails. We text the customer’s direct phone number using the VonageApp, and email from the “Quote Detail” window, clicking on the “Follow Up” button. You can add a note to shipper and click on “Record Follow Up” and JT will convert that note into an email and send it to the customer.

TEXT/EMAIL (after the first conversation or first calling attempt)

Good day Paul, it's Danielle with UD Transportation. Here is the information on the quote you requested. The total cost to have your vehicle transported door to door and fully insured would be $750. Let us know when the vehicle is ready to go and I´ll dispatch a driver within 48-72hrs. Please be careful with really low quotes, there are some companies out there that will say anything in order to gain your business. My company gives you a guarantee that if for any reason we cannot move your vehicle you pay $0. Feel free to call me to my direct line 415 784 3741 if you have any questions or to schedule your load. I will gladly assist you.