Hospitality Trends in 2022

7. Blockchain Solutions
It’s a brand new technology in the hospitality industry. Cryptocurrency will probably turn the e-wallet system’s future as a higher quantity of millennials are actively investing huge amounts in digital assets and blockchain-based tech advancements. Adding an opportunity to pay with crypto except for fiat money is a new trend among many successful hospitality businesses. Guests can use various crypto tokens to pay for various services and goods. Luxury Hotel Group is already in this game.
8. Cybersecurity
The entire hospitality technology system today is highly dependent on information. If private data is under attack, being poorly protected, hackers can steal everything: from managers’ information to clients’ payment details. It would be a disaster if the full workflow crashes because of ineffective security measures! Thus, research by IntSights discovered that in the past three years, the hospitality market has experienced 13 severe data breaches. Among them, Hilton had 31% share of mentions, while Marriot had 28% with IHG having 19%, as the same source admits.
Modern hospitality apps that deal with storing data should involve systems that would defend that info from any cyber threats like phishing attacks. Including protection against human error is critical as well. Hospitality tools now should guarantee safe storage of client information and payment details, make sure it’s backed up and recoverable, not being vulnerable at the same time. Replacing existing systems is not obligatory – modernization can be a solution, just like it is with legacy systems.
9. Predictive Smart System
Those who can make predictions have great power in their hands. Forecasting something is possible via in-depth analysis. By analyzing stats, one can guess what guests will like or dislike in the near future, as well as remove existing critical business bottlenecks. Smart systems evaluate each visitor’s tastes to customize their preferred locations for various purposes. Use this data later while developing a geolocation application