Hospitality Trends in 2022

3. Check-in Automation
Like huge supermarkets that introduce self-services and robot automation, the hospitality business does not fall behind. This trend is basically the “child” of COVID-19 as it was initially driven by the need to follow the social distancing rules. Soon, it’ll become the new normal, considering how many people you can see in your area nearby that prefer this technology over using traditional methods of check-out/payment.
An auto-registration feature helps guests to avoid any physical contact with staff. Sabee App and Octorate are a couple of examples of contactless check-in solutions. A great idea is to connect this option to an official hospitality website or app. It should offer manual input of the private data and payment details if necessary. Managers receive this info, which allows speeding up the working process significantly. This way, guests will not stay without a room all of a sudden. It minimizes the risks of losing clients. Finally, guests can obtain entry to their accommodations by using smart devices as their digital keys.
4. Specialized Software System
Fresh marketing trends in hotels show that optimizing workflow is possible by developing a solution based on SaaS tech. A separate software system allows for implementing various functions for easing and speeding up all working processes. Mostly, hospitality industry representatives require tools with such features as automatic check-in, booking, schedule tracking, reporting, and more.
5. Going Cloud
Storing all information in one place, allowing every member of a team to access and share it is another perk offered by modern technology. Cloud stands for boosted operational efficiency, decreased costs, speedy multi-property activities, and simple accessibility. Hospitality businesses can pull data points out of the cloud and into the rooms to guarantee a tailored experience. That is possible thanks to brand new CRM apps like Revinate and Cendyn. Not all solutions are already available. 
6. Automation
Applying the automatic check-in function saves plenty of time for both clients and managers. Allowing systems to cope with such tasks as responding to visitors’ questions and submitting reports is an opportunity to free up time.
The auto-system of the room control like those solutions provided by Schneider Electric can significantly improve client experience. It stands for increased satisfaction and a positive impression. The smart systems involve both AI-based and ML-based solutions. Such technology allows collecting and evaluating data on the preferences of one’s customers. Except for enhanced customer experience, such tools make it possible to save energy consumption.
Hotels are actively optimizing client-facing and back-office activities, and that is why development companies should include such features in their releases. AR, tasks accomplished by robots, AI, IoT tools and building automation, chatbots, and many other innovations – those are all the future of the hospitality industry.