Fundamentals of Management, 8th ed

Chapter 13: Managing Work Groups and Teams

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C H A P T E R

14

Basic Elements

of Control

Learning Outcomes

After studying this chapter, you should be able to:

1 Explain the purpose of control, identify different types of control, and describe the steps

in the control process.

2 Identify and explain the three forms of operations control.

3 Describe budgets and other tools for financial control.

4 Identify and distinguish between two opposing forms of structural control.

5 Discuss the relationship between strategy and control.

6 Identify characteristics of effective control, why people resist control, and how managers can

overcome this resistance.