Fundamentals of Management, 8th ed

Improving Communication Effectiveness

Considering how many factors can disrupt communication, it is fortunate that managers

can resort to several techniques for improving communication effectiveness.

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As shown

in Table 12.2, these techniques include both individual and organizational skills.

Table 12.2

Overcoming Barriers to Communication

Individual Skills

Organizational Skills

Develop good listening skills

Follow up

Encourage two-way communication

Regulate information flows

Be aware of language and meaning

Understand the richness of media

Maintain credibility

Be sensitive to the receiver’s perspective

Be sensitive to the sender’s perspective

©

C

engage

Learning

Because

communication is so

important, managers

have developed

several methods

of overcoming

barriers to effective

communication.

Some of these

methods involve

individual skills,

whereas others

are based on

organizational skills.