Fundamentals of Management, 8th ed

360

Part 4: Leading

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C H A P T E R

12

Communication in

Organizations

Learning Outcomes

After studying this chapter, you should be able to:

1 Describe the role and importance of communication in the manager’s job.

2 Identify the basic forms of communication in organizations.

3 Describe the role of digital communication in organizations.

4 Discuss informal communication, including its various forms and types.

5 Describe how the communication process can be managed to recognize and overcome barriers.