Fundamentals of Management, 8th ed

F I G U R E 1 3 . 4

The Interaction Between Cohesiveness and

Performance Norms

Group cohesiveness and performance norms interact

to determine group performance. From the manager’s

perspective, high cohesiveness combined with high

performance norms comprise the best situation, and

high cohesiveness combined with low performance

norms create the worst situation. Managers who can

influence the level of cohesiveness and performance

norms can greatly improve the effectiveness of a work

group.

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Part 4: Leading

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