Fundamentals of Management, 8th ed

F I G U R E 1 4 . 2

Levels of Control

Managers use control at several different levels. The most basic levels of control in

organizations are strategic, structural, operations, and financial. Each level must be

managed properly if control is to be most effective.

structural control

Concerned with how

the elements of the

organization’s

structure are serving

their intended

purpose

strategic control

Focuses on how

effectively the

organization’s

strategies are

succeeding in

helping the

organization meet its

goals

controller

A position in

organizations that

helps line managers

with their control

activities

Chapter 14: Basic Elements of Control

4 3 1

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formerly responsible for checking product quality at the end of the assembly process, was

eliminated. Next, all operating employees were encouraged to check their own work and

told that they would be responsible for correcting their own errors. As a result, Whistler

has eliminated its quality problems and is now highly profitable once again.