Front Office Management

Managing Reservations ......................................................................................................................... 19
 
6.
 
FRONT OFFICE – GUEST REGISTRATION ............................................................................. 22
 
Pre-registration Procedure .................................................................................................................... 22
 
Verifying Guest’s Identity ...................................................................................................................... 22
 
Registration Card Typical Format .......................................................................................................... 23
 
Creating Registration Record ................................................................................................................. 24
 
Establishing Payment Method ............................................................................................................... 24
 
Assigning an Accommodation ............................................................................................................... 25
 
Issuing Room Keys or Access Code ........................................................................................................ 25
 
Handling Special Requests ..................................................................................................................... 25
 
7.
 
FRONT OFFICE – ACCOUNTING.......................................................................................... 26
 
What is Front Office Accounting? .......................................................................................................... 26
 
Types of Accounts ................................................................................................................................. 27