Facilitation Guide for Effective Conflict

The Cloud – A Logic Tool for problem analysis and conflict resolution
............................. 19
Finding Win-Win Solutions
............................................................................................. 28
Examples of Clouds from CooperaTiVa
........................................................................... 33
Preparing Sessions With Students
..................................................................................... 37
Session One – Introduction to the CooperaTiVa Program
.............................................. 37
Session Two – Introduction to the Cloud
........................................................................ 40 
Session Three – Practicing the Cloud
.............................................................................. 42
Conclusion
........................................................................................................................... 43

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4
PUBLISHING INFORMATION 
CooperaTiVa: A Facilitation Guide to Effective Conflict Resolution
was developed the Coopera-
TiVa TV Series under a cooperative agreement (#S-LMAQM-07-GR-127) with the U.S. Depart-
ment of State, Department of Human Rights and Labor. All rights are reserved by the Academy 
for Educational Development/CooperaTiVa and DoS/DRL. The Guide may be photocopied or 
adapted, in part or in whole, without permission, provided that the material is distributed free 
of charge and that credit is given to CooperaTiVa and Dos/DRL.
March 2009 
Written by:
Zana Borisavljevic. 
CooperaTiVa: A Facilitation Guide to Effective Conflict Resolution
. 
Washington, DC: CooperaTiVa/AED, 2009.
With research and review support from: 
Kushtrim Hoxha, Aida Isakovic, Nenad Maksimovic, Robin Nelson and Albion Zeka.”
CooperaTiVa is a cooperative agreement between the Academy for Educational Development 
(AED) and the U.S. Department of State, Department of Human Rights and Labor (DoS/DRL).
The opinions expressed therein are those of the authors and do not necessarily reflect the 
views of DoS/DRL. 
CooperaTiVa TV Series 
Academy for Educational Development
1825 Connecticut Avenue, NW
Washington, DC 20009
www.aed-ccsg.org
CooperaTiVa is a cooperative agreement be-
tween the Academy for Educational Develop-
ment (AED) and the U.S. Department of State, 
Department of Human Rights and Labor (DoS/
DRL). The opinions expressed therein are 
those of the authors and do not necessarily re-
flect the views of DoS/DRL.

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