Esp curriculum for higher education in uzbekistan



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esp curriculum engl

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Module number: 4 [Making arrangements in Tourism] 
Introduction


This module focuses on the language used in the process of making arrangements in Tourism. 
As tour operators liaise 
with coach operators, airlines, hoteliers and resort representatives
they need to communicate and negotiate with them. Developing the language skills to make 
an effective contact in these situations and in working with customers to accommodate their 
needs is very important. 
Aims
The aim of 
the module is to develop students’ language skills to interact effectively while 
making arrangements in Tourism sphere.
 
Objectives 
By the end of the module students will be able to: 
• 
give descriptions and explanations of services 
• 
take part in professional telephone conversations (negotiations) 
• 
take part in professional consultations and discussions (e.g. talking with resort 
managers, airlines, bank managers, customers) 
• 
listen to professional telephone conversations 
• 
listen to descriptions and explanations of service.
• 
read price lists and catalogues 
• 
read product/service descriptions, design specifications 
Text types
It is the teacher’s responsibility to find texts that relate to the above-mentioned language skills. 
Teachers can usefully analyse those text types according to functions and exponents 
Examples of text types: 
Service descriptions, catalogues, price lists, brochure. 

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