Deployment of Telework in European Public Administrations

25
Part Two: Selected Cases

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problems in Human Computer Interaction. The hypertext design proved to be inadequate to
human needs and perception, and caused feelings of disorientation. Further, the connection of the
home offices to a closed ISDN-user-group did not work as successfully and reliably as expected.
Lesson learned and outlook
The participants of the pilot learned a remarkable lesson about not differentiating work and the
private sphere. The creation of the home as a family-friendly workplace in the sense of
harmonising the opposition of work and leisure time failed. Instead in keeping up the distinction
of ‘work’ and ‘privacy’, individual flexibility in the management of the two spheres came to be
appreciated. General productivity increased during the days of home based teleworking.
Positively experienced is the acceleration of information flows. In a general statement the
interviewee regards the pilot as an encouraging model and expects an increase of telework within
the organisation.