Cross cultural understanding: a handbook to understand others’ cultures

 
distraction
- signalling prompted by stress, usually quite 
inappropriate to the needs of the situation, for example stretching 
and relaxing, or pausing to take a drink when an emergency 
arises. 
 
emotional intelligence
- also known as EQ, Emotional 
Intelligence is based on 'feeling intelligence' (rather than IQ - 
Intelligence Quotient - based on logical intelligence), and the 
capability to understand and communicate with others very 
empathically. 
 
emphatic/emphasizing gestures
- gestures which reinforce the 
meaning of spoken words, e.g., jabbing fingers, weighing hands. 
 

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154 | Cross Cultural Understanding 
Ethnic group
- groups of people with particular characteristics 
 
Ethnocentrism - 
The tendency to look at the world primarily 
from the perspective of one's own culture. judging another culture 
solely by the values and standards of one's own culture