Cross-Cultural Communication

Cross-Cultural Communication

• The specific objectives of this chapter are:
• DEFINE the term communication, examine some examples of verbal communication styles, and explain the importance of message interpretation.
• ANALYZE the common downward and upward communication flows used in international communication.
• EXAMINE the language, perception, and culture of communication, and nonverbal barriers to effective international communications.

Cross-Cultural Communication and Negotiation

• PRESENT the steps that can be taken to overcome international communication problems.
• 5. DEVELOP approaches to international negotiations that respond to differences in culture.
• REVIEW different negotiating and bargaining behaviors that may improve negotiations and outcomes.

• The specific objectives of this chapter are:

Communication Process and Verbal Communication Styles

• Communication
• The process of transferring meanings from sender to receiver
• Verbal communication styles
• Context is information that surrounds a communication and helps convey the message
• Messages are often highly coded and implicit in high-context societies, such as Japan and many Arab countries
• The message is explicit and the speaker says precisely what he or she means in low-context societies such as the United States and Canada