Convenience

Chapter 8:
Managing Human Resources in Organizations
2 5 1
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• Individual strategies for managing diversity
include being understanding, tolerant, and
communicative with those who are different.
• Organizational strategies include having fair
policies, practices, and procedures; providing
diversity training; and maintaining a tolerant
culture.
6.
Discuss labor relations, including how employees
form unions and the mechanics of collective
bargaining.
• If a majority of a company’s nonmanagement
employees so desire, they have the right to be
represented by a union.
• Management must engage in collective
bargaining with the union in an effort to
agree on a contract.
• While a union contract is in effect, the grievance
system is used to settle disputes with
management.
7.
Describe the issues associated with managing
knowledge, contingent, and temporary workers.
• Two important new challenges in the workplace
include the following:
• Management of knowledge workers
• Issues associated with the use of contingent and
temporary workers
DISCUSSION QUESTIONS
Questions for Review
1.
Describe the steps in the process of human
resource
planning. Explain
the relationships
between the steps.
2.
Describe the common selection methods. Which
method or methods are the best predictors of
future job performance? Which are the worst?
Why?