Convenience

360-degree
feedback
A performance
appraisal system in
which managers are
evaluated by
everyone around
them—their boss,
their peers, and their
subordinates
Chapter 8:
Managing Human Resources in Organizations
2 3 9
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Many managers are uncomfortable with the task, especially if feedback is negative and
subordinates are disappointed by what they hear. Properly training managers, however,
can help them conduct more effective feedback interviews.
27
Some firms use a very aggressive approach to terminating people who do not meet
expectations. General Electric has long used a system whereby each year the bottom 10
percent of its workforce is terminated and replaced with new employees. Company
executives claim that this approach, although stressful for all employees, helps it to con-
tinuously upgrade its workforce. Other firms have started using this same approach.
However, both Ford and Goodyear recently agreed to abandon similar approaches in
response to age discrimination lawsuits.
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MAINTAINING HUMAN RESOURCES
After organizations have attracted and developed an effective workforce, they must also
make every effort to maintain that workforce. To do so requires effective compensation
and benefits as well as career planning. “Leading the Way” describes how one firm,
Nucor Steel, uses compensation to maintain a strong workforce.