Convenience

operations control
is
concerned with the processes that the organization uses to transform resources into pro-
ducts or services. As Figure 14.4 shows, the three forms of operations control—prelimi-
nary, screening, and postaction—occur at different points in relation to the
transformation processes used by the organization.
Preliminary Control
Preliminary control
concentrates on the resources—financial, material, human, and
information—the organization brings in from the environment. Preliminary control
attempts to monitor the quality or quantity of these resources before they enter the orga-
nization. Firms such as PepsiCo and General Mills hire only college graduates for their
operations control
Focuses on the
processes the
organization use to
transform resources
into products or
services
preliminary control
Attempts to monitor
the quality or
quantity of financial,
physical, human, and
information
resources before
they actually become
part of the system
434
Part 5:
Controlling
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management training programs, and even then only after applicants satisfy several inter-
viewers and selection criteria. In this way, they control the quality of the human
resources entering the organization. When Sears orders merchandise to be manufactured
under its own brand name, it specifies rigid standards of quality, thereby controlling
physical inputs. Organizations also control financial and information resources. For
example, closely held companies such as Toys “R” Us and Mars limit the extent to
which outsiders can buy their stock, and television networks verify the accuracy of
news stories before they are broadcast.