Convenience

job satisfaction or
dissatisfaction
An attitude that
reflects the extent to
which an individual
is gratified by or
fulfilled in his or her
work
Chapter 9:
Basic Elements of Individual Behavior in Organizations
2 6 9
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as an individual’s needs and aspirations, determine this attitude, along with group and
organizational factors, such as relationships with coworkers and supervisors, working con-
ditions, work policies, and compensation.
18
A satisfied employee also tends to be absent less often, to make positive contributions,
and to stay with the organization.
19
In contrast, a dissatisfied employee may be absent
more often, may experience stress that disrupts coworkers, and may be continually look-
ing for another job. Contrary to what many managers believe, however, high levels of job
satisfaction do not necessarily lead to higher levels of performance. One survey has also
indicated that, contrary to popular opinion, Japanese workers are less satisfied with their
jobs than their counterparts in the United States.
20
SUSTAINABILITY MATTERS
Toss It, or Recycle It?
In most large public venues today—shopping malls,
parks, athletic stadiums, theme parks—an abun-
dance of trash receptacles and recycling bins are
available. If you stand for a little while and watch,
you’ll also likely notice an array of behaviors
exhibited by people. Some will conscien-
tiously deposit various recyclable materials
in the proper containers, and others will
indiscriminately just toss everything into
the trash cans. And when people see
others discarding things inappropriately,
some will encourage them to recycle and
others may just look the other way.
What accounts for these differences? In