Complete these sentences with is/isn't, am/am not, are/aren't

Complete the service reports for the IT support team. Use the information in the ticket and the words in the box.

resend file save Version install

Service report
Date	06.05
Name	Bolek
Fault diagnosis questions	What(1)version________of Office do you have? What is the version of the(2)___file_________?
Possible solutions	If you have newer version, (3) install________an Office patch. Ask the sender to (4)__resend______ the file in an older version and (5)_save________it.

Complete the service reports for the IT support team. Use the information in the ticket and the words in the box.

Are check saved file viruses

Service report
Date	17.06
Name	Sara
Fault diagnosis questions	Have you (1)_______saved the file? (2)_are_____ there any massages about (3)_virusses_______in the attachment?
Possible solutions	(4)_______check_____the attachment changes. Look for the (5)__file_______in Internet Temporary Files.

Complete the service reports for the IT support team. Use the information in the ticket and the words in the box.

Software version move run checked

Service report
Date	14.07
Name	Sylvia
Fault diagnosis questions	What (1)_version______of Office do you have? Have you (2) ___run_______the Recycle Bin? Have you (3)______checked_____disk defragmenter recently?
Possible solutions	If the file is in Recycle Bin, (4)move________to a folder in my documents. If the file isn't in Recycle Bin, install undeleted (5)__software_________.

Match the security solution 1-5 to its purpose a-e.

1. 
   A firewall a) prevents damage that viruses might cause.
   
2. 
   Antivirus software b) make sure only authorized people access
   

the network

3. 
   Authentication c ) checks the user is allowed to use system
   
4. 
   username, password and d) blocks unauthorised access codes
   

biometric scanning

5. 
   encryption e) protects the system from public access
   

Match the verb 1-5 with the noun a-e.

1. 
   switch/turn off a ) software
   
2. 
   eat b ) software
   
3. 
   connect c ) peripherals
   
4. 
   load d ) food
   
5. 
   run e ) the computer
   

Match the verb 1-5 with the noun a-f.

1. 
   install a) software
   
2. 
   follow b) procedures
   
3. 
   use c) protocols
   
4. 
   notify d) an incident
   
5. 
   report e) a supervisor