Complete these sentences with is/isn't, am/am not, are/aren't



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  1. Complete these sentences with is/isn't, am/am not, are/aren't.

  1. It going well.

  2. I __am___ learning a new program.

  3. She____isn’t__ working in the office today. She has a day off.

  4. They ___are___ installing the new software.

  5. We __are_____setting up the network.

  6. We_aren’t____ using Word. We have a different word-processing program.

  7. Where __are____ they working today?

  8. What _is______ he installing on the computer?

  9. I ____amn’t___coming in today. I'm sick.

  10. ___is___she working at home today?



  1. Match the sentence halves 1-8 t o a - h.

  1. Hanka is creating c a) the software

  2. Philip is inserting an f b) a check-up.

  3. Rob is troubleshooting a c) a file.

  4. We are running b d) a device.

  5. Betty is connecting d e) CDs.

  6. They are burning e f) image.



  1. Complete these sentences about the purpose of websites with this words: offer, practice, present, promote, read, sell, share.

  1. The purpose of Nationalgeographic.com is to present_______information on topics.

  2. People visit CNN.com to ___read_____international news.

  3. Some websites want to _offer_______ a service.

  4. Companies use Amazon.com to ____sell__ their products.

  5. Thegreenshoppingguide.co.uk wants to __promote___environmentally friendly shopping.

  6. Students visit Math.com to __practise______ their maths.

  7. English teachers join eltforum.com to __share____ teaching resources.

Match the website analysis tools 1-5 to the descriptions a-e.
1 traffic e a) information about where the visitors to your site are from

2 meta tag b b) invisible information (e.g. a hidden keyword) on a website

3 visitor map a c) information about a user and the sites they browse

4 user profile c d) increasing the number of visitors t o your site

5 page optimisation d e) the movement and actions of visitors t o your site

Complete this text with these words: After that, Finally, First, Next, Secondly, Then, Thirdly.

The steps in website development.

(1) _First___, discuss w i t h the customer their requirements and the target audience. Find out what features and number of pages they want on their site. (2) __after that__, analyse the information from the customer. (3)secondly_____, create a website specification. (4) _next____design and develop the website. (5) _secondly_____, assign a specialist to write the website content. (6) __thirdly___ give the project to programmers for HTML coding. (7) __finally____, test the website. After you publish the website, update and maintain it on an ongoing basis. Monitor customer use.

Match these headings to the data processing steps 1-6.

data coding data collection data entry data sorting data tabulation data validation

1 _data collection__ _____Gather the raw data which you want to process.

2 __data coding__ ______Arrange and systemise the data.

3 __data validation________Clean the data and double-check for faults and inconsistencies.

4 __data entry________Enter the data into a system.

5 _data tabulation_________Arrange the data into table format so that it can be analysed.

6 _data sorting _________Create categories to organise the data into relevant groups.

Complete these sentences with these words: about, at, between, for, from, in, into, of, to.

1 What's the difference _between____ a database and a spreadsheet?

2 A database is _for_____ storing data.

3 The school has information ___about____students.

4 Can people access the system ___at____the same time?

5 A database is a collection _of_____records.

6 You retrieve information ____from___ the database.

7 You enter the data __into____the system.

8 Which software do you use __in____ your work?

9 This database is used to______store our financial information.

Match the company department 1-8 with the type of data it works with a-h.



  1. Finance a) data about employees, training

  2. Marketing b) data about product specification

  3. Human resources c) data about profits, tax, loans, shares and cash

  4. Customer relations d) data about volume of products sold

  5. Production e) data about customers, satisfaction surveys

  6. Technical support f) data about product advertisements and competitors

  7. Sales g) data about quantity of product in storage

  8. Stock management h) information about the Help Desk, support calls

Read this team introduction. Complete the descriptions 1-4 with the IT jobs: database analyst, network architect, IT support officer, network administrator

Hi! I'm Sylvia. I create usernames and passwords and I set firewalls. This is Isabelle. Her job is to plan and design the network. And t his is Andrew. His job is to make sure all of the computers work properly. Finally, Mark and Latika. Their area is data processing. We all work for the university. Our offices are in building B.

1 Sylvia is a____network administrator_____________________

2 Isabelle is a___network architect______________________

3 Andrew is an______It support officer__________________

4 Mark and Latika are_database analyst__________________

Make questions from the prompts.

Example: type/name

Could you type in your name, please?

1 open/window _____could you open the window please?______________________________

2 turn up/air conditioning___can you turn-up the air- conditioning please?______________________________

3 turn down/mp3 player___could you turn down the mp3 player please?______________________________

4 give/you/pen_____can you give me your pen please?____________________________________

5 answer/phone__could you answer the phone please?________________________________________

6 give/password____can you tell me the password please?_______________________________________


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