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PART E: PERSONAL EFFECTIVENESS AND COMMUNICATION IN BUSINESS



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F1 BPP ST(August 2020) [Unlocked by www.freemypdf.com] (1)


PART E: PERSONAL EFFECTIVENESS AND COMMUNICATION IN BUSINESS 
 
444
 
2.9 How technology can enhance personal effectiveness 
2.9.1 Intranet 
Many organisations use their intranets to deliver training modules eg ethics, work and safety procedures. 
Studying and assessment is carried out online, enabling employees to get immediate results as part of 
their ongoing learning and development.
2.9.2 Proprietary systems 
Examples include: 

Skype – using your PC to telephone with video link, also useful for video conferencing 

Webex – web conferencing, online meetings and events
 
3
Ineffectiveness at work 
3.1 The main ways in which employees can be ineffective 

Failing to communicate (eg problems, delays) 

Failing to meet deadlines 

Failing to comply with job specifications 

Failing to deliver the exact product needed 
3.2 Effects on the organisation 

Potential problems are not identified and so no countermeasures can be taken in time to prevent 
the problem arising 

Problems are not dealt with as they arise 

Deadlines are not met

Customers are angry and go elsewhere 
 
4
Competence frameworks and personal development 
4.1 Competence frameworks 
A competence framework sets out what an employee 
should be able to do
and what the employee 
ought to know
.
An employee's job description should include a competence framework and the employee should be 
encouraged to keep up to date with developments in their field. This may involve regular attendance at 
conferences and update courses as part of the employee's professional development. Having a defined 
set of competences that are necessary for a job should help an organisation in the following ways. 

Assisting effective recruitment 

As a tool for performance evaluation 

Identifying skills gaps and planning training accordingly 
4.1.1 Advantages of competence frameworks 
Evaluating an individual's performance on the basis of what they can actually do is fairer than judging 
them on their personal qualities, qualifications or the amount of time spent on activities, providing a 
foundation for more objective performance reviews.
The framework also provides a basis for employees to plan their personal development.
BPP Tutor Toolkit Copy


CHAPTER 18
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PERSONAL EFFECTIVENESS AND COMMUNICATION 

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