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bigger volumes
, at 
greater speed 
and with 
greater 
accuracy 
than with non-automated, manual systems. 
2.8.2 The paperless office 
There might be 
less paper 
in the office (but not necessarily so) with more data processing done using 
computers. Many organisations print information held in computer files resulting in more paper in the 
office than with manual systems! 
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CHAPTER 18
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PERSONAL EFFECTIVENESS AND COMMUNICATION 
 
443 
2.8.3 Management information 
The nature and 
quality of management information 
has changed. 
(a) 
Managers are likely to have 
access to more information – 
for example from a database. 
Information is also likely to be 
more accurate, reliable and up to date
. The range of 
management 
reports 
is likely to be wider and their content more comprehensive. 
(b) 
Planning activities 
should be more thorough, with the use of 
models 
(eg spreadsheets for 
budgeting) and 
sensitivity analysis
. 
(c) Information 
for 
control 
should be more readily available. For example, a computerised sales 
ledger system should provide prompt reminder letters for late payers, and might incorporate other 
credit control routines. Stock systems, especially for companies with stocks distributed around 
several different warehouses, should provide better stock control. 
(d) 
Decision-making by managers can be helped by decision support systems. 
2.8.4 Organisation structure 
The 
organisation structure 
might change. PC networks give local office managers a means of setting up 
a good