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Is this statement true or false? 

True 

False 
(1 mark)
69 
SPQR uses individual interviews for its staff recruitment. Janine has been recruited as a goods 
outwards clerk. After two months, she complains that the other clerks are discriminating against 
her, using foul and abusive language and threatening her. 
(a) 
Which of the following are advantages and disadvantages of the interview method?
 
Advantage 
Disadvantage 
Interviewer may have knowledge gaps 


Direct face to face communication 


Flexibility in questioning 


Interviewer's perception may be selective 


(b) 
Janine is the subject of what kind of behaviour?

Direct 
discrimination 

Harassment 

Indirect 
discrimination 

Victimisation 
(4 marks)
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PRACTICE QUESTION AND ANSWER BANK 
 
526
 
70
 
Cohesive groups generally take more risky decisions than the same individuals working 
separately. 
Is this statement true or false? 

True 

False 
(1 mark)
71
 
In a project team, Jane is the person everyone turns to with their problems and interpersonal 
conflicts, knowing that she will listen and mediate. 
Which of Belbin's team roles does Jane fulfil? 

Plant 

Co-ordinator 

Shaper 

Teamworker 
(2 marks)
72 
In which order does a team ordinarily progress through Tuckman's stages of development? 

Norming, storming, forming, performing 

Storming, forming, norming, performing 

Forming, storming, norming, performing 

Norming, forming, storming, performing 
(2 marks)
73 
The tendency of a group to follow what its members assume to be the group consensus, ending 
up following a course of action that no one in fact wants, is called: 

The risky-shift phenomenon 

The Abilene paradox 

Social 
facilitation 

Group 
think 
(2 marks)
74 
Which of the following would be an example of poor chairing of a meeting? 

Discussion is not limited to the items on the agenda 

Speakers are not allowed time to re-state their views 

Discussion of an item is cut short in order to move onto the next item 

People arrive and leave part-way through the meeting 
(2 marks)
75 
What type of motivation theory is expectancy theory? 

Process 
theory 

Content 
theory