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Inexperienced 
interviewers
Inexperienced or unskilled interviewers may undermine the process through: 

Inability to evaluate information about a candidate properly 

Failure to compare a candidate against the job description or person 
specification 

Failure to take control of the direction and length of the interview 

Using inappropriate question types to elicit data or put candidates at ease 

A reluctance to probe into facts or challenge statements where necessary 
 EXAM FOCUS POINT 
Interviews are relevant to many areas of HR management. Many of the issues described above may 
also be relevant to appraisal interviews. 
The limitations of interviews as a selection method is a particularly contentious issue which would lend 
itself to an exam question. 
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PART D: LEADING AND MANAGING INDIVIDUALS AND TEAMS 
 
336
 
 
8
Selection testing 
Selection tests
can be used before or after interviews. Intelligence tests measure the candidate's general 
intellectual ability, and personality tests identify character traits and behavioural preferences. Other tests 
are more specific to the job (eg proficiency tests). 
8.1 Types of selection test 
In some job selection procedures, an interview is supplemented by some form of 
selection test
. In order 
to be effective, tests must be: 
(a) 
Sensitive
enough to discriminate between different candidates 
(b) 
Standardised
on a representative sample of the population, so that a person's results can be 
interpreted meaningfully 
(c) 
Reliable
, in that the test should measure the same thing whenever and to whomever it is applied 
(d)