Bpp learning Media is an acca approved Content Provider

minimise problems
by: 
(a) Meeting 
employees' 
needs
as far as possible via the 
formal
organisation: providing information, 
encouragement, social interaction, and so on 
(b) Harnessing 
the 
dynamics
of the informal organisation – for example by using informal leaders to 
secure employee commitment to goals or changes 
(c) Involving 
managers
themselves in the informal structure, so that they support information 
sharing, the breaking down of unhelpful rules, and so on 
 EXAM FOCUS POINT 
Culture impacts on other topics, such as motivation, leadership and teams. It is also an important and 
fashionable topic in its own right – including the influence of national cultures, with increasingly 
globalised management. 
BPP Tutor Toolkit Copy

---

PART B: BUSINESS ORGANISATION STRUCTURE, FUNCTIONS AND GOVERNANCE 
 
126
 
1.4 Group norms 
A work group establishes 
norms
or acceptable levels and methods of behaviour, to which all members of 
the group are expected to conform. This group attitude will have a negative effect on an organisation if it 
sets unreasonably low production norms. Groups often apply unfair treatment or discrimination against 
others who break their rules. 
Norms are partly the product of role and role expectations of how people in certain positions behave, as 
conceived by people in related positions. 
The general nature of group pressure is to require the individual to share in the group's own identity, and 
individuals may react to group norms and customs in a variety of ways. 

Compliance
– toeing the line without real commitment 

Internalisation
– full acceptance and identification 
