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3.2 Communication in animation 
Communication is the exchange of information between two or more persons. It 
is an important tool of animation. We must point out that the basic of a good 
team is communication. In their communication the animators ensure the easier 
realization of the program, planning and achieving activities (programs, 
excursions etc.). Communication evolves in the contact with people. 
The most difficult and the most beautiful part is communication. The 
communication with tourists is much easier if the language is acquired. It is 
possible to achieve pleasurable acquaintances with the guests. It helps you to 
get to know the guest as a person, then his culture and after all a little bit of 
yourself. A lot of acquaintances continue even after the end of seasonal work.
Very frequent thing is to visit a friend that you met or you go to visit them 
around the world. Long-term friendships can be acquired.

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A N I M A T O R I N T O U R I S M
Ivanovski
40
Mitić
We differ: 
Verbal communication 
Word is the main tool or combination of words, language. Via verbal 
communication the animators connect with the institution in which they reside. 
Information about an event, time or related to place is passed through verbal 
communication.
Non-verbal communication 

the characteristics of a voice, intonation, pronunciation (paralinguistic 
communication) 

the way we move, body position (kinezic communication) 

spatial relations (proxemic communication)
Non-verbal communication very often follows the verbal one (unconsciously) – 
by moving hands, body, changing the pitch of voice. 
K. Wheidall differs three main parts of non-verbal communication, according to 
Ravkin, (1989. P. 54.): 
Non-verbal signs efficiently suggest emotions, 
Non-verbal communication can further complement the verbal communication 
by gesticulating, nodding the head etc. 
Non-verbal communication can replace the verbal one if it is necessary 
Non-verbal communication is very important to animation. In some cases the 
main form of animation is pantomime. The importance of the non-verbal 
communication is evident when the language barrier is present. In most cases 
animators work in big hotels where guests come from all over the world so the 
gesticulation with a move is a universal language that everybody understands. 
In our work we describe closely communication and importance for animators 
(p. 115).