Enterprises create platforms when they open up their products and technology
infrastructures to outside individuals or communities that can cocreate value or new
businesses. One type is
prosumers, customers who produce.
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In a dynamic world of
customer innovation, a new generation of producer-consumers considers the “right to
hack” its birthright. Blockchain technology supercharges prosumption. Nike running
shoes could generate and store data on a distributed ledger that, in turn, Nike and the
shoe wearer could monetize as agreed in their smart contract. Nike could offer a tiny
piece of its shares with every pair it sells, if the customer agrees to activate the smarts
in the shoes, or even sync her shoes to other wearables, such as a heart monitor or
glucose level calculator or other valuable data for Nike.
Some platforms differ from prosumer communities where a company decides to
cocreate products with its customers. With open platforms, a company offers partners
a broader venue for staging new businesses or simply adding value to the platform.
Now with blockchain technology companies can quickly create platforms and
partner with others to create platforms or utilities for an entire industry. Robin Chase
founded Zipcar (a service aggregator) as well as Buzzcar (users can share their cars
with others), and is now the author of
Peers Inc., a lucid book on the power of peers
working together. She told us, “Leveraging the value found in excess capacity
depends on high-quality platforms for participation. These platforms don’t come
cheap. The blockchain excels in providing a standard common database (open APIs)
and standard common contracts. The blockchain can make platform building cheaper
and manageable.” That’s just the beginning. “Best of all, its common database makes
for data transparency and portability: consumers and suppliers can pursue the best
terms. They can also cooperate as peers on the blockchain to create their own
platforms, rather than using the capabilities of traditional companies.”
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Think of the car of the future itself. It would exist as part of a blockchain-based
network where everyone can share information, and various parts of the vehicle can
do transactions and exchange money. Given such an open platform, thousands of
programmers and niche businesses could customize applications for your car. Soon
such platforms could transform entire industries such as financial services by settling
all kinds of financial transactions and exchanges of value. A consortium of the largest
banks is already working on the idea. Platforms are the rising tide that lifts all boats.
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