for another sixteen months, way behind schedule. After mentioning a scheduled completion date,
he told them, “It would be better to miss than to turn out the wrong thing.” A different type of
project manager, willing to make some trade-offs, might try to lock in dates after which no
changes could be made. Not Jobs. He displayed another maxim: “It’s not done until it ships.”
Another
chart contained a ko
ō
an-like phrase that he later told me was his favorite maxim: “The
journey is the reward.” The Mac team, he liked to emphasize, was a special corps with an exalted
mission. Someday they would all look back on their journey together and, forgetting or laughing
off the painful moments, would regard it as a magical high point in their lives.
At the end of the presentation someone asked whether he thought they should do some market
research to see what customers wanted. “No,” he replied, “because customers don’t know what
they want until we’ve shown them.” Then he pulled out a device that was about the size of a desk
diary. “Do you want to see something neat?” When he flipped it open, it turned out to be a mock-
up of a computer that could fit on your lap, with a keyboard and screen hinged together like a
notebook. “This is my dream of what we will be making in the mid-to late eighties,” he said. They
were building a company that would invent the future.
For the next two days there were presentations by various team leaders and the influential
computer industry analyst Ben Rosen, with a lot of time in the evenings
for pool parties and
dancing. At the end, Jobs stood in front of the assemblage and gave a soliloquy. “As every day
passes, the work fifty people are doing here is going to send a giant ripple through the universe,”
he said. “I know I might be a little hard to get along with, but this is the most fun thing I’ve done
in my life.” Years later most of those in the audience would be able to laugh about the “little
hard to get along with” episodes and agree with him that creating that giant ripple was the most
fun they had in their lives.
The next retreat was at the end of January 1983, the same month the Lisa launched, and there
was a shift in tone. Four months earlier Jobs had written on his flip chart: “Don’t compromise.”
This time one of the maxims was “Real artists ship.” Nerves were frayed. Atkinson had been left
out of the publicity interviews for the Lisa launch, and he marched into Jobs’s hotel room and
threatened to quit. Jobs tried to minimize the slight, but Atkinson refused to be mollified. Jobs got
annoyed. “I don’t have time to deal with this now,” he said. “I have sixty other people out there
who are pouring their hearts into the Macintosh, and they’re waiting for me to start the meeting.”
With that he brushed past Atkinson to go address the faithful.
Jobs proceeded to give a rousing speech in which he claimed that he had resolved the dispute
with McIntosh audio labs to use the Macintosh name. (In fact the issue was still being negotiated,
but the moment called for a bit of the old reality distortion field.) He pulled
out a bottle of mineral
water and symbolically christened the prototype onstage. Down the hall, Atkinson heard the loud
cheer, and with a sigh joined the group. The ensuing party featured skinny-dipping in the pool, a
bonfire on the beach, and loud music that lasted all night, which caused the hotel, La Playa in
Carmel, to ask them never to come back.
Another of Jobs’s maxims at the retreat was “It’s better to be a pirate than to join the navy.” He
wanted to instill a rebel spirit in his team, to have them behave like swashbucklers who were
proud of their work but willing to commandeer from others. As Susan Kare put it, “He meant,
‘Let’s have a renegade feeling to our group. We can move fast. We can get things done.’” To
celebrate Jobs’s birthday a few weeks later, the team paid for a billboard on the road to Apple
headquarters. It read: “Happy 28th Steve. The Journey is the Reward.—The Pirates.”
One of the Mac team’s programmers, Steve Capps, decided this new spirit warranted hoisting a
Jolly Roger. He cut a patch of black cloth and had Kare paint a skull and crossbones on it. The eye
patch she put on the skull was an Apple logo. Late one Sunday night Capps climbed to the roof of
their newly built Bandley 3
building and hoisted
the flag on a scaffolding pole that the construction workers had left behind. It waved proudly
for a few weeks, until members of the Lisa team, in a late-night foray, stole the flag and sent their
Mac rivals a ransom note. Capps led a raid to recover it and was able to wrestle it from a secretary
who was guarding it for the Lisa team. Some of the grown-ups overseeing Apple worried that
Jobs’s buccaneer spirit was getting out of hand. “Flying that flag was really stupid,” said Arthur
Rock. “It was telling the rest of the company they were no good.” But Jobs loved it, and he made
sure it waved proudly all the way through to the completion of the Mac project. “We were the
renegades, and we wanted people to know it,” he recalled.
Veterans of the Mac team had learned that they could stand up to Jobs. If they knew what they
were talking about, he would tolerate the pushback, even admire it. By 1983 those most familiar
with his reality distortion field had discovered something further: They could, if necessary, just
quietly disregard what he decreed.
If they turned out to be right, he would appreciate their
renegade attitude and willingness to ignore authority. After all, that’s what he did.
By far the most important example of this involved the choice of a disk drive for the Macintosh.
Apple had a corporate division that built mass-storage devices, and it had developed a disk-drive
system, code-named Twiggy, that could read and write onto those thin, delicate 5¼-inch floppy
disks that older readers (who also remember Twiggy the model) will recall. But by the time the
Lisa was ready to ship in the spring of 1983, it was clear that the Twiggy was buggy. Because the
Lisa also came with a hard-disk drive, this was not a complete disaster. But the Mac had no hard
disk, so it faced a crisis. “The Mac team was beginning to panic,” said Hertzfeld. “We were using
a single Twiggy drive, and we didn’t have a hard disk to fall back on.”
The team discussed the problem at the January 1983 retreat, and Debi Coleman gave Jobs data
about the Twiggy failure rate. A few days later he drove to Apple’s factory in San Jose to see the
Twiggy being made. More than half were rejected. Jobs erupted. With his face flushed,
he began
shouting and sputtering about firing everyone who worked there. Bob Belleville, the head of the
Mac engineering team,
gently guided him to the parking lot, where they could take a walk and talk about alternatives.
One possibility that Belleville had been exploring was to use a new 3½-inch disk drive that
Sony had developed. The disk was cased in sturdier plastic and could fit into a shirt pocket.
Another option was to have a clone of Sony’s 3½-inch disk drive manufactured by a smaller
Japanese supplier, the Alps Electronics Co., which had been supplying disk drives for the Apple
II. Alps had already licensed the technology from Sony, and if they could build their own version
in time it would be much cheaper.
Jobs and Belleville, along with Apple veteran Rod Holt (the guy Jobs enlisted to design the first
power supply for the Apple II), flew to Japan to figure out what to do. They took the bullet train
from Tokyo to visit the Alps facility. The engineers there didn’t even have a working prototype,
just a crude model. Jobs thought it was great, but Belleville was appalled. There was no way, he
thought, that Alps could have it ready for the Mac within a year.
As they proceeded to visit other Japanese companies, Jobs was on his worst behavior.
He wore
jeans and sneakers to meetings with Japanese managers in dark suits. When they formally handed
him little gifts, as was the custom, he often left them behind, and he never reciprocated with gifts
of his own. He would sneer when rows of engineers lined up to greet him, bow, and politely offer
their products for inspection. Jobs hated both the devices and the obsequiousness. “What are you
showing me
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