Acca paper F1 fia diploma in Accounting and Business Accountant in Business (AB/fab) exam kit

SECTION 1 
K APLA N PUBLISH ING 
73 
321 
The use of predetermined lists of recipients for instructions, control reports, etc often 
results in some of the recipients investigating matters which have no relevance to the job 
they do. 
Is this statement TRUE or FALSE? 
A True 
B False 
(1 mark)
322 
Barriers to communication consist of anything that stops information getting to its intended 
recipients. 
Is this statement TRUE or FALSE? 
A True 
B False 
(1 mark)
323 Which of the following is an example of lateral communication? 
A 
A manager explaining new operational procedures to staff 
B 
A committee coming together to review health and safety issues 
C 
Staff passing on to the supervisor the main points from a recent conversation with a 
customer 
D 
During appraisal, a person receives feedback about his performance results
 
(2 marks)
324 I is a manager in A Co. Her employees have recently complained that I’s department is 
suffering from a lack of upwards communication. Which of the following problems would 
typically result from this? 
A 
Divisions between the management team 
B Lack 
of 
co-ordination 
C 
Limited participation in decision-making by junior staff 
D 
Lack of awareness of corporate objectives by more junior employees
 
(2 marks)
325 
F has recently sent out an email informing his colleagues of a change to an order placed by 
one of their major customers. His colleagues are now complaining that they have already 
started work on the customer order and this work has now been wasted. 
What attribute of effective communication is missing from F’s communication? 
A Complete 
B Cost-effective 
C Relevant 
D Timely