Acca paper F1 fia diploma in Accounting and Business Accountant in Business (AB/fab) exam kit

(ii) 
Improving H’s skills on a particular machine. 
(iii) Acting as an impartial sounding board for any problems H might have. 
(iv) 
Has a defined time period in which it should be completed. 
 
 
(0.5 marks each, total = 2 marks) 
(b) 
H has recently come into conflict with a number of other people since he started at 
the factory. His manager is aware that there are four main ways of dealing with 
conflict: 
A Resolution 
B Suppression 
C Reduction 
D Denial 
The following sentences contain gaps relating to the type of conflict management 
technique used. 
H was in conflict with an existing employee, J. The manager decided that the conflict 
was not significant enough to get involved and took no action, adopting a 
_1_ approach. 
Required:
(i) 
Select the method of dealing with conflict that appropriately fills gap 
1 above; i.e. select A, B, C or D. 
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P AP E R F 1 ( F A B ) :
AC COU N TAN T IN B US INES S
 
116
KA P LA N 
P UB L IS HI N G 
H was also in conflict with another new employee, K. This was found to be because 
K was being paid more than H in spite of having equivalent experience and 
qualifications. The manager adopted a _2_ strategy and increased H’s pay 
accordingly. 
Required: 
(ii) Select the method of dealing with conflict that appropriately fills gap 
2 above; i.e. select A, B, C or D. 
(1 mark each = 2 marks in total) 
(Total: 4 marks) 
43
(a) T works in a local government office. He has significant problems with time 
management and often feels that there are ‘simply not enough hours in the day’ for 
him to accomplish all of the tasks he has been given. 
T has compiled a list of issues that he feels may be preventing him from achieving 
good time management in his role: 
A 
T’s job is dynamic and very unpredictable. 
B 
T is assertive and willing to tell his managers if he does not have time to 
complete a task. 
C 
Many of the people that T has to meet face-to-face are located far from his 
office. 
D 
When in his office, T operates a ‘closed door’ policy meaning that colleagues 
have to formally book time to discuss issues with him. 
E 
The department that T works for is bureaucratic, requiring significant amounts 
of paperwork to be undertaken for both major and minor tasks. 
F 
T’s department makes extensive use of IT to aid communication between 
employees. 
G 
T dislikes keeping a diary and feels he never ‘has any time’ to complete one. 
H 
T is skilled at breaking larger jobs down into smaller tasks.