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5 

Develop a change management plan for a company you are familiar with.

6 

You are the HR manager at a  new-  media design agency and are evaluating the use 

of overseas contract workers to help on projects. Write a report summarising the 

feasibility of this approach.

7 

Write a report on how the knowledge within a company can be better managed. 

Refer to particular technologies and procedures for managing explicit and tacit 

knowledge.

8 

Assess the merits of virtualisation in an organisation of your choice.

7 

Managing staff responses to change is an important aspect of change. Managers 

will need to consider how to achieve commitment and action from senior manag-

ers and also how to gain staff acceptance of the new system and new working 

practices. Techniques that may be used are user education, user involvement and 

achieving support from respected staff. Companies with an  outward-  looking cul-

tural orientation will be predisposed to digital  business-  led change while others 

that have an  inward-  facing, inflexible cultural orientation may have to consider 

changes in culture.

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Part 3  Implementation

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