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  Information  supply 

chain 

  An   information‑  centric 

view of the supply 

chain which addresses 

the organisational and 

technological challenges 

of achieving  technology‑ 

 enabled supply chain 

management efficiency 

and  effectiveness.   

  Information 

asymmetry 

  Imperfect  information 

sharing between 

members of a supply 

chain which increases 

uncertainty about 

demand and pricing.   

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Part 2  Strategy and applications

A rise in popularity of Software as a Service (SaaS, see Chapter 3) web applications has 

supported the growth of e‑SCM systems as shown by Mini case study 6.3. (In Chapter 3 we 

discuss some of the advantages and disadvantages of SaaS and in particular the  single‑   or 

 multi‑  tenancy  decision.)

Mini Case Study 6.3

E2open (Figure 6.11) is a leading provider of  multi‑  enterprise value chain solutions delivered on demand as a 

working business process in a pay‑as‑you‑go model. Benefits of E2open according to the company include 

‘end-to-end visibility, collaboration and responsiveness over global value networks with faster time-to-value, 

lower total cost of ownership, a continuous value roadmap, and easier integration between internal enter-

prise applications and trading partners, including suppliers, customers, distributors and logistics provid-

ers’. Over 45,000 companies worldwide currently use E2open which offers the choice of  single‑  tenancy or 

 multi‑  tenancy.

Companies that use E2open to support supply chain management include the Boeing Company, 

Celestica, Cisco Systems, Flextronics, Hitachi, IBM, LG Electronics, LSI, Matsushita Electric Industrial 

(Panasonic), Motorola, Seagate Technology, Spansion, Vodafone, Wistron and YRC Worldwide.

E2open prospers through e‑SCM as SaaS

Figure 6.11

E2open

Source: www.e2open.com.

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