The Consumer Action Group spent many months discussing the challenges of public transportation, what is and is not available, and what all consumers should know to enable everyone to make the most of “what’s out there.”
As providers often find themselves in the position of attempting to help consumers in this area – but often know less about public transportation than the consumers themselves – this Primer was developed to assist providers and consumers both.
Following is the information everyone should have. It is critical to remember that public transportation information can and does change regularly.
Some important considerations:
Providers should use any specific public transportation themselves before trying to teach consumers how to use it.
Staff should go with individuals and groups on public transportation to support use of buses etc as a means to independence.
Local classes in the use of public transportation would be helpful.
Know what is where on each bus route – there may be many resources: Laundromats, shops, beaches and parks, work and jobs.
Know about barriers and issues that might be encountered such as stairs or ramps. Many transfers or very long rides may not be an option for some people due to personal/mental health issues.
Providers and consumers should know the routes and schedules for their own area (runs, days and hours of operation.)
A review of what public transportation is available makes it clear that the smaller communities and suburbs are generally NOT accessible by public transportation.
The northwest catchment area (CA #22) also has the resource of TRED, and some additional transportation is available through DMHAS –funded programs but as these are not public transportation, they are not included here.
The Kennedy Center offers travel training in all parts of the region.
Logisticare: (1-888-248-9895) provides transportation across the region for medical appointments for people who are Aged, Blind or Disabled (ABD). Members of those groups can get a bus pass IF they have a Medicare card. Logisticare must be called three days before the appointment for a one-day pass. A multi-use pass may also be obtained. It was noted that Logisticare does do follow-up about the use of passes and mis-use can result in the loss of access. The passes are mailed to the home or a case manager. In some cases cab rides may be provided; persons living on a bus line may have such a pass denied.
FOLLOWING IS PUBLIC TRANSPORTATION INFORMATION ORGANIZED BY AREA: GREATER DANBURY, TORRINGTON AND WATERBURY
In Danbury SweetHART operates between 7 a.m. and 4 p.m., Monday through Friday.
60 cents-trips within one town.
75 cents – trips between two towns
$1.25 – ADA priority trips
$3.00 – same day trips
Discount passes are available through HART
Para Transit is available in Bethel, Brookfield, Danbury, New Fairfield, Newtown, New Milford, Ridgefield, and Roxbury. However, hours for towns other than Danbury will vary by town
Contact number is 203-748-2511 New Milford 860-355-6075.
HART does not provide direct access to Waterbury or points east along Route 84 Corridor.
There is a special person at HART for complaints/concerns.
Northwestern Connecticut Transit District
Torrington, Harwinton, Winchester, Litchfield, Morris, Kent, Sharon, Falls Village, Colebrook, Salisbury, Nortfolk, New Hartford, Cornwall, Canaan, Barkhamstead
Bus service is provided through Kelley Transportation services operated by the Northwestern Connecticut Transit District under the name of “Candystriper.” Buses running Mon-Friday originate from the Torrington Library; Saturday Service originates from “Downtown Plaza”
Information, telephone and website, e-mail
Northwest Connecticut Transit District,
957 East Main Street
Torrington, CT 06790
Children up to age five with adult: Free
Candystriper Commuter Service (Winsted and Litchfield): $2.00
10-Ride Ticket (from Driver): $11.25
Reduced Fare (for people with disabilities and people 60 or over.
10-Ride Ticket Reduced Fare at 65¢ per ticket.
Candystriper is a “deviated flexible route service” for 5 fixed routes (with the capacity of picking up riders within ¾ of a mile from those routes) Monday through Friday as well as one Route on Saturdays.
Paratransit service for all towns is available for a donation. 860-489-2535
Northwest Transit District offers an inter-regional service that provides curb-to-curb service for medical and other appointments, such as: Newington Veteran’s Administration, Hartford, Hospital, Yale New Haven Hospital, Greater Waterbury Area, Westfarms Mall.
Hours of Operation: 9:00-3:00PM Tuesday, Wednesday, Thursday.
Reservations are first come-first serve basis, with a 24 hour advance notice. Contact: 860-489-2535 or 1-866-906-7433
Fares vary depending on destination (range from $9.00 for trips to the Danbury Area to $12.50 for New Haven/Hartford Areas. People 60 or older ride free and individuals with disabilities who have Medicare or state issued card pay ½ fare.
Schedules are not firm.
Flagging down a bus has been cited as a problem.
Connecticut Transit (CT Transit) Waterbury
Waterbury, Watertown, Middlebury, Wolcott, Prospect and Naugatuck
Information, telephone and website, e-mail
(website includes a contact form to report problems or ask questions)
Information number for Waterbury Routes: 203-753-2538
Buses follow a fixed route which originate from various locations on the North and East Side of the Waterbury Green as well as intersection of South Main Street and East Main Street. Some routes may vary on Sat/Sun/holidays, or not run on those days.
Riders can either pay the driver or purchase tickets from several locations:
North East Transportation (NET) Offices
1717 Thomaston Avenue, Waterbury
8:00 AM-4:00 PM Monday through Friday.
The Travel Center 188 Bank Street, Waterbury
6:30 AM to 6PM Monday through Friday
Any Stop & Shop courtesy desk (requires cash or debit)
NOTE: fares will change as of January 1, 2012.
Fairs are payable either using exact fare cash, ticket and pass options. Regular Cash Fare: $1.25
Children Age 4 and Under: Free
Youth (ages 5-15): $1.00 (or 10 ride ticket for $9.00)
Transfers are free when continuing a one way trip and within 90 minutes of the time the ticket is issued.
10-Ride Ticket: $11.25
All-Day Pass: $3.25
3-Day Pass $7.50
5-Day Pass: $11.25
7-Day Pass: $15.00
31-Day Pass: $45.00
Senior and People with Disabilities (with Medicare Card or state issued Reduced Fare Id): Cash: 60¢ (10 ride ticket, $5.40)
As of 1/1/12: 31 day pass for seniors: $23.00
All CT Transit buses have Wheelchair lifts and racks for bicycles
Most routes run Seven days per week from about 6:00AM until 6:30 Pm. However, riders should check schedules before planning to use bus. (http://www.cttransit.com/RoutesSchedules/Display)
Monday -- Friday 5:00 AM to 11:00 PM (formerly 5:30 PM)
No evening service on Sundays.
Some routes operate 6 a.m. – midnight.
Pamphlets with routes and fares are often available right on the bus.
There are two types of para-transit in this area.
Para Transit is provided in Waterbury by the Greater Waterbury Transit District, 67 Farrington Avenue, Waterbury, CT 06706
Eligibility for Para Transit is determined through each municipality and participants must be:
60 years and older or a person with a disability and a resident of Cheshire, Middlebury, Naugatuck, Prospect, Thomaston, Waterbury, Watertown, Wolcott.
No fares are charged for the use of Para Transit services.
Hours of operation: 9:00AM to 4:00 PM Tuesday through Friday.
Reservations must be made between 3 and 14 days in advance.
Some types of para-transit have a $2.50 fee; check ahead.
Para Transit is also provided in Southbury from 8:00AM to 4:00PM Monday through Friday. For information and reservations contact (203-756-5550)
There is a Para Transit Service from Waterbury to Gaylord Hospital in Cheshire for more information contact GWTD
Transfers to other communities include:
Local Bus Services: Middletown Area Transit, Greater Bridgeport Transit Agency, Coastal Link, Norwalk Transit District, Milford Transit, Route 7 Link