1. Answer: creativity

28. Answer: D
Explain The actions of managers may make staff feel they shouldn’t move to a different employer.
– Key words: actions, managers, staff, feel, shouldn’t, move, different, employer
– According to Ng and Sorensen in paragraph 5: “employees feel more obligated to stay with the company” if the manager does certain things, such as: providing recognition, motivating group work, and removing obstacles. These are „actions of managers‟, and these actions make employees feel that they should stay with the company and shouldn‟t move to another employer. So D is the correct answer.
29. Answer: B
Explain The actions of managers may make staff feel they shouldn’t move to a different employer.
– Key words: actions, managers, staff, feel, shouldn’t, move, different, employer
– According to Ng and Sorensen in paragraph 5: “employees feel more obligated to stay with the company” if the manager does certain things, such as: providing recognition, motivating group work, and removing obstacles. These are „actions of managers‟, and these actions make employees feel that they should stay with the company and shouldn‟t move to another employer. So D is the correct answer.
30. Answer: D
Explain Staff are less likely to change jobs if cooperation is encouraged.
– Key words: staff, less likely, change, jobs, cooperation, encouraged
– As we have learned in question 28, Ng and Sorensen suggest in paragraph 5 that motivating employees to work together, as well as other actions, is a way to keep staff from changing jobs. o Cooperation = work together o Encourage = motivate
– Therefore, D is the answer.
31. Answer: C
Explain Dissatisfaction with pay is not the only reason why hospitality workers change jobs.
– Key words: dissatisfaction, pay, reason, hospitality, workers, change, jobs
– In the last sentence of paragraph 4, the author cited Madouras et al. to mention several reasons which result in high employee turnover in hospitality industry. These reasons include “low compensation”, or in other words, low pay. High employee turnover means that a high percentage of workers leave the company and are replaced by new employees. Thus, it can be understood that dissatisfaction with low pay is, along with other reasons, why hospitality workers change jobs frequently. The answer is C.
o Pay = compensation
o Change jobs = employee turnover