1. Answer: creativity

23. Answer: activists
Explain The people who belonged to this group were …
– Key words: people, belonged, this group,
– “This group” refers to the Dutch group, Provo. We can find information about Provo in paragraph A. Here, it is stated that Provo “was a group of Dutch activists”, so “activists” is the answer.
24. Answer: consumerism
Explain They were concerned about the damage to the environment and about …
– Key words: concerned, about, damage, environment, and
– Provo activists believed that the scheme would help to deal with air pollution and consumerism. This means that they are concerned about these two problems, and suggested a solution. Because air pollution can be understood as „damage to the environment‟, the missing word in the blank is „consumerism‟.
25. Answer: leaflets
Explain As well as painting some bikes white, they handed out … that condemned the use of cars.
– Key words: painting, bikes, white, handed out, condemned, use of cars
– The word „condemn‟ means „disapprove‟. It is stated that Provo activists “distributed leaflets describing the dangers of cars”, meaning these leaflets disapproved (or condemned) the use of cars. o Hand out = distribute
26. Answer: police
Explain However, the scheme was not a great success: almost as quickly as Provo left the bikes around the city, the … took them away.
– Key words: scheme, not, success, Provo, left, bikes, city, took, away
– Paragraph B describes the scheme‟s problems, one of which is that the police removed the bikes “as soon as the white bikes were distributed around the city”. Therefore, it is clear that the answer is “police”. o Take away = remove o As quickly as = as soon as
27. Answer: E
Explain Hotel managers need to know what would encourage good staff to remain.
– Key words: hotel, managers, need, know, encourage, good, staff, remain
– Paragraph 8 refers to the practices that hotel management must develop “to inspire and retain competent employees”. The last sentence of paragraph 8 states that “it is beneficial for hotel managers to understand what practices are most favourable to increase employee satisfaction and retention”. To increase employee retention means to encourage employees to remain. This is the statement of Enz and Siguaw (2000), so the answer is E. o Good = competent o Staff = employee