Answers:
a) also - however - although
b) as well - in addition to - on the other hand
c) not only - but also - to sum up
* (Suggested report)
Customer relations
Peter Thompson is usually polite and cheerful and has rarely been the subject of customer complaints Also he is helpful and sociable and has a good approach when dealing with customers. There have, however, been times when he has been rather aggressive! although this is not his usual manner.
Staff Relations
Mr Thompson has recently been assisting in the training of new personnel and he has been the staff representative as well, so he knows how to deal with difficultties. In addition to being highly motivated, he also motivates other employees. On the other hand, he can be stubborn, and will stop at nothing to persuade others that he is right. He is respected and popular with the staff and works well with other people.
Conclusion
Peter Thompson would be a valuable addition to the management team, as he not only knows all levels of the business but also relates well to other staff members. To sum up, he is an excellent candidate for promotion.
Activity 4. Read the following report and divide it into suitable paragraphs. What sub-headings could you use for each paragraph? How does this report finish?
To: Jane Hickson, Editor, New Gourmet magazine
From: James Ritchie, Staff Reporter
Subject: Bailey's Restaurant,
18 Spring Street
As requested, this is my assessment report on Bailey's Restaurant, where a friend and I had dinner on Saturday night. The restaurant occupies the ground floor of a beautiful Regency terraced house. With a seating capacity of 70 people, it has deep carpcts, soft lighting from wall-mounted lamps, and rich oak panelling on the walls. The effect is both luxurious and welcoming. The menu offers traditional British cooking, as well as a few French and Italian dishes. I chose roast beef as a main course, and my companion had lamb. Although the food was well cooked and attractively presented, I felt the choice of starters and desserts was very limited. Despite the fact that the restaurant was completely full on Saturday, the service was reasonably quick. The waiters and waitresses were all polite and efficient. The bill, for a three-course meal for two people, with a bottle of wine, was £85. There are several dishes on the menu which are far more expensive than the ones we chose, and these prices are rather high for the quality of food served. To sum up, Bailey's Restaurant has an attractive decor and a pleasant atmosphere, as well as good food and service. However, the menu is limited and on the whole our dinner was certainly overpriced.
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