Welcome! Restaurant Server

Welcome!

Restaurant Server

As a restaurant server, you are responsible for:

• Preparing for service
• Greeting guests
• Taking the order
• Serving the order
• Creating a friendly atmosphere where guests can enjoy themselves
• Closely monitoring guests’ alcohol consumption
• Completing service
• Helping coworkers as needed

Course Structure

1. All Employee Knowledge

2. Position-specific knowledge: Restaurant Server

3. Job breakdowns: Restaurant Server

All Employee Knowledge: Learning Objectives

List

List your property’s fact sheet information.

List

List employee policies that affect you.

Understand

Understand your property’s social media policy.

Identify

Identify property standards and policies regarding uniform.

Understand

Understand property standards for personal appearance.

Differentiate

Differentiate between routine and urgent maintenance and describe the purpose of each.

Define

Define guidelines for the use of property facilities.

Explain

Explain the purpose of the Manager on Duty (MOD).

Identify

Identify airport and local transportation options.

List

List property policies regarding parking, pets, and guest reservations.

Identify

Identify procedures and safety equipment that protects against bloodborne pathogens.

Understand

Understand procedures to follow in case of emergency.

Explain

Explain your role in your property’s security.

Explain

Explain property recycling programs and procedures.

Discuss

Discuss property lost and found procedures.

Understand

Understand the role online reviews play in the success of your property.

Recall

Recall ways to provide exceptional guest service.

Describe

Describe best practices for assisting guests with disabilities.

Understand

Understand safe lifting guidelines.

Describe

Describe OSHA regulations that pertain to your position at the property.

Identify

Identify procedures for dealing with guests under the influence of alcohol.

Explain

Explain the significance of VIPs.

List

List the locations of points of interest guests might inquire about on and off your property.

Identify

Identify ways to handle and resolve guest requests and complaints.

Explain

Explain policies on guest communication, including telephone and elevator courtesy.

Identify

Identify best practices for working with your team and other departments.