Variant 1 Read the texts again and use the words in the boxes to fill in the spaces

What is Lean manufacturing?

Variant 4

1. 
   In each set of four, match a formal word on the left with an informal word on the right.
   

1 inform a) come to 5 further e) want

2 assistance b) help 6 grateful f) more

3 require c) tell 7 near future g) happy

4 attend d) need 8 would like h) soon

2. 
   What is a small talk? Write about 2 techniques that is used in small talk.
   

Variant 5

1.Choose the correct word.

1. Spain now uses the euro. Pesetas are no longer ____________.

a. good money b. legal money c. legal tender

2. I bought a TV which doesn't work. I'll take it back to the shop to get ___________.

a. my money returned b. a refund c. a repayment

3. In a shop, to get a refund, you usually have to show the ___________.