User Manual

Partner or Reseller, please contact them directly for immediate support.    

Our  technical  support  staff  is  trained  and  ready  to  answer  all  of  your  questions. Contact  a  technical  support 

member or 

submit a trouble ticket online

 to receive in-depth support.

 

Thank  you  again  for  purchasing  Grandstream  UCM6200  series  IP  PBX  appliance,  it  will  be  sure  to  bring 

convenience and color to both your business and personal life. 

 

 

* 

Asterisk is a Registered Trademark of Digium, Inc

 

---

Document Outline

• DOCUMENT PURPOSE
• CHANGE LOG
  • Firmware Version 1.0.19.27
  • Firmware Version 1.0.19.21
  • Firmware Version 1.0.18.13
  • Firmware Version 1.0.18.12
  • Firmware Version 1.0.18.9
  • Firmware Version 1.0.17.16
  • Firmware Version 1.0.16.20
  • Firmware Version 1.0.16.18
  • Firmware Version 1.0.15.16
  • Firmware Version 1.0.14.24
  • Firmware Version 1.0.14.23
  • Firmware Version 1.0.14.21
  • Firmware Version 1.0.13.14
  • Firmware Version 1.0.12.19
  • Firmware Version 1.0.11.27
  • Firmware Version 1.0.0.7
• WELCOME
• PRODUCT OVERVIEW
  • Technical Specifications
• INSTALLATION
  • Equipment Packaging
  • Connect Your UCM6200
    • Connect The UCM6202
    • Connect The UCM6204
    • Connect The UCM6208
  • Safety Compliances
  • Warranty
• GETTING STARTED
  • Use the LCD Menu
  • Use the LED Indicators
  • Use the Web GUI
    • Access Web GUI
    • Setup Wizard
    • Web GUI Configurations
    • Web GUI Languages
    • Web GUI Search Bar
    • Save and Apply Changes
  • Make Your First Call
• SYSTEM SETTINGS
  • HTTP Server
  • Network Settings
    • Basic Settings
    • DHCP Client List
    • 802.1X
    • Static Routes
    • Port Forwarding
  • OpenVPN®
  • DDNS Settings
  • Security Settings
    • Static Defense
    • Dynamic Defense
    • Fail2ban
    • SSH Access
  • LDAP Server
    • LDAP Server Configurations
    • LDAP Phonebook
    • LDAP Client Configurations
  • Time settings
    • Auto time updating
    • Set Time Manually
    • NTP Server
    • Office Time
    • Holiday
  • Email Settings
    • Email settings
    • Email Templates
    • Email Send Log
• PROVISIONING
  • Overview
  • Configuration Architecture for End Point Device
  • Auto Provisioning Settings
  • Discovery
  • Uploading Devices List
  • Managing discovered devices:
  • Global configuration
    • Global policy
    • Global Templates
  • Model configuration
    • Model templates
    • Model Update
      • OEM Models
      • Model Template Package List
      • Upload Model Template Package
  • Device Configuration
    • Create New Device
    • Manage Devices
  • Sample Application
• EXTENSIONS
  • Create New User
    • Create New SIP Extension
    • Create New IAX Extension
    • Create New FXS Extension
  • Batch Add Extensions
    • Batch Add SIP Extensions
    • Batch Add IAX Extensions
  • Batch Extension Resetting Functionality
  • Search and Edit Extension
  • Export Extensions
  • Import Extensions
  • Extension Details
  • E-mail Notification
  • Multiple Registrations per Extension
  • SMS Message Support
• EXTENSION GROUPS
  • Configure Extension Groups
  • Using Extension Groups
• ANALOG TRUNKS
  • Analog Trunk Configuration
  • PSTN Detection
• VOIP TRUNKS
  • VoIP Trunk Configuration
  • Trunk Groups
  • Direct Outward Dialing (DOD)
• SLA STATION
  • Create/Edit SLA Station
  • Sample Configuration
• CALL ROUTES
  • Outbound Routes
    • Configuring Outbound Routes
    • Outbound Blacklist
    • PIN Groups
  • Inbound Routes
    • Inbound Rule Configurations
    • Inbound Route: Prepend Example
    • Inbound Route: Multiple Mode
    • Inbound Route: Route-Level Mode
    • Inbound Route: Inbound Mode BLF Monitoring
    • Inbound Route: Import/Export Inbound Route
    • FAX Intelligent Route
    • FAX with Two Media
    • Blacklist Configurations
• CONFERENCE
  • Conference Room Configurations
  • Conference Call Operations
    • Join a Conference Call
    • Invite Other Parties to Join Conference
    • During The Conference
    • Google Service Settings Support
  • Conference Schedule
    • Cleaner Options
    • Show/Hide Conference Schedule Table
  • Conference Recordings
• VIDEO CONFERENCE
  • Basic Settings
  • Video Conference Room Configurations
  • Conference Schedule
  • Wave WebRTC Video Calling & Conferencing
• IVR
  • Configure IVR
  • Black/White List in IVR
  • Create Custom Prompt
• LANGUAGE SETTINGS FOR VOICE PROMPT
  • Download and Install Voice Prompt Package
  • Customize Specific Prompt
  • User Name Prompt Customization
    • Upload User Name Prompt File from Web GUI
    • Record User Name via Voicemail Menu
• VOICEMAIL
  • Configure Voicemail
  • Access Voicemail
  • Leaving Voicemail
  • Extension Voicemail Count
  • Voicemail Email Settings
  • Configure Voicemail Group
• RING GROUP
  • Configure Ring Group
  • Remote Extension in Ring Group
• PAGING AND INTERCOM GROUP
  • Configure Paging/Intercom Group
    • Configure Multicast Paging
    • Configure 2-way Intercom
    • Configure 1-way Paging
    • Configure Announcement Paging
    • Paging/Intercom Group Settings
  • Configure a Scheduled Paging/Intercom
• CALL QUEUE
  • Configure Call Queue
  • Call Center Settings and Enhancements
  • Queue Statistics
  • Switchboard
• PICKUP GROUPS
  • Configure Pickup Groups
  • Configure Pickup Feature Code
• MUSIC ON HOLD
• FAX SERVER
  • Configure Fax/T.38
  • Receiving Fax
    • Sample Configuration to Receive Fax from PSTN Line
    • Sample Configuration for Fax-To-Email
  • FAX Sending
• BUSY CAMP-ON
• PRESENCE
• FOLLOW ME
• SPEED DIAL
• DISA
• EMERGENCY
• CALLBACK
• BLF AND EVENT LIST
  • BLF
  • Event List
• DIAL BY NAME
  • Dial by Name Configuration
• ACTIVE CALLS AND MONITOR
  • Active Calls Status
  • Hang Up Active Calls
  • Call Monitor
• CALL FEATURES
  • Feature Codes
  • Parking Lot
  • Call Park
    • Park a Call
    • Retrieve Parked Call
    • Monitor Call Park CID Name Information (GXP21xx Phones Only)
  • Call Recording
  • Enable Spy
  • Shared Call Appearance (SCA)
• PBX SETTINGS
  • PBX Settings/General Settings
  • PBX Settings/RTP Settings
    • RTP Settings
    • Payload
  • PBX Settings/Voice Prompt Customization
    • Record New Custom Prompt
    • Upload Custom Prompt
    • Download All Custom Prompt
  • PBX Settings/ Call Failure Tone Settings
    • SIP Trunk Prompt Tone
    • General Call Prompt Tone
  • PBX Settings/Jitter Buffer
  • PBX Settings/Recordings Storage
  • PBX Settings/NAS
• SIP SETTINGS
  • SIP Settings/General
  • SIP Settings/MISC
  • SIP Settings/Session Timer
  • SIP Settings/TCP and TLS
  • SIP Settings/NAT
  • SIP Settings/TOS
  • Transparent Call-Info header
• IAX SETTINGS
  • IAX Settings/General
  • IAX Settings/Registration
  • IAX Settings/Security
• INTERFACE SETTINGS
• API Configuration
  • API Configuration Parameters
  • Upload Voice Prompt via API
• CTI SERVER
• ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)
• CRM INTEGRATION
  • SugarCRM
  • vTigerCRM
  • ZohoCRM
  • Salesforce CRM
  • ACT! CRM
• PMS INTEGRATION
  • HMobile PMS Connector
  • HSC PMS
  • Mitel PMS
  • PMS API
  • Connecting to PMS
  • PMS Features
    • Room Status
    • Wake Up Service
    • Mini Bar
• WAKEUP SERVICE
  • WakeUp Service using Admin Login
  • WakeUp Service from User Portal
  • WakeUp Service using Feature Code
• ANNOUNCEMENTS CENTER
  • Announcements Center Settings
  • Group Settings
• STATUS AND REPORTING
  • PBX Status
    • Trunks
    • Extensions
    • Interfaces Status
  • System Status
    • General
    • Network
    • Storage Usage
    • Resource Usage
  • System Events
    • Alert Events List
    • Alert Log
    • Alert Contact
  • CDR
    • CDR Improvement
    • Downloaded CDR File
    • CDR Export Customization
    • Statistics
    • Recording Files
    • API Configuration
• USER PORTAL
  • Basic Information
  • Personal Data
  • Value-added Features
• MAINTENANCE
  • User Management
    • User Information
    • Custom Privilege
    • Concurrent Multi-User Login
    • Change Password
    • Change binding Email
    • Login Settings
  • Operation Log
  • Upgrading
    • Upgrading Via Network
    • Upgrading Via Local Upload
    • No Local Firmware Servers
  • Backup
    • Backup/Restore
    • Data Sync
    • Restore Configuration from Backup File
  • System Cleanup/Reset
    • Reset and Reboot
    • Cleaner
    • USB/SD Card Files Cleanup
  • System Recovery
  • Syslog
  • Network Troubleshooting
    • Ethernet Capture
    • IP Ping
    • Traceroute
  • Signaling Troubleshooting
    • Analog Record Trace
  • Service Check
  • Network Status
• EXPERIENCING THE UCM6200 SERIES IP PBX