Understanding consumer online shopping behaviour from the perspective of transaction costs

Industrial Management and Data 
Systems, 
100 (7), 294-300. 

---

366
Citrin, A.V., Stem Jr, D.E., Spangenberg, E.R. & Clark, M.J., 2003. Consumer need for 
tactile input: An internet retailing challenge. 
Journal of Business Research, 
56 (11), 
915-922. 
Clarkson, D., Johnson, C., Stark, E. & Mcgowan, B., 2010. Making proactive chat work: 
Maximizing sales and service requires ongoing refinement. Forrester. 
Clawson, M. & Knetsch, J., 1966. 
Economics of outdoor recreation
Baltimore: The John 
Hopkins Press. 
Clemes, M.D., Gan, C. & Zhang, J., 2013. An empirical analysis of online shopping adoption 
in beijing, china. 
Journal of Retailing and Consumer Services, 
21 (3), 364-375. 
Coase, R.H., 1937. The nature of the firm. 
Economica, 
4 (16), 386-405. 
Coase, R.H., 1992. The institutional structure of production. 
The American Economic Review, 
82 (4), 713-719. 
Collier, J.E. & Bienstock, C.C., 2006. Measuring service quality in e-retailing. 
Journal of 
Service Research, 
8 (3), 260-275. 
Compeau, D., Higgins, C.A. & Huff, S., 1999. Social cognitive theory and individual 
reactions to computing technology: A longitudinal study. 
MIS quarterly, 
23 (2), 145-
158. 
Comrey, A.L., 1978. Common methodological problems in factor analytic studies. 
Journal of 
Consulting and Clinical Psychology, 
46 (4), 648. 
Connolly, R. & Bannister, F., 2006. Consumer trust in internet shopping in ireland: Towards 
the development of a more effective trust measurement instrument. 
Journal of 
Information Technology, 
22 (2), 102-118. 
Constantinides, E., Lorenzo-Romero, C. & Gómez, M.A., 2010. Effects of web experience on 
consumer choice: A multicultural approach. 
Internet Research, 
20 (2), 188-209. 
Cook, C., Heath, F. & Thompson, R.L., 2000. A meta-analysis of response rates in web-or 
internet-based surveys. 
Educational and psychological measurement, 
60 (6), 821-826. 
Corbitt, B.J., Thanasankit, T. & Yi, H., 2003. Trust and e-commerce: A study of consumer 
perceptions. 
Electronic Commerce Research and Applications, 
2 (3), 203-215. 
Couper, M.P., 2000. Review: Web surveys: A review of issues and approaches. 
Public 
opinion quarterly, 
64 (4), 464-494. 
Crespo, A.H., Del Bosque, I.R. & De Los Salmones Sanchez, M.M.G., 2009. The influence 
of perceived risk on internet shopping behavior: A multidimensional perspective. 
Journal of Risk Research, 
12 (2), 259-277. 

---

367
Cretu, A.E. & Brodie, R.J., 2007. The influence of brand image and company reputation 
where manufacturers market to small firms: A customer value perspective. 
Industrial 
Marketing Management, 
36 (2), 230-240. 
Cristobal, E., Flavián, C. & Guinalíu, M., 2007. Perceived e-service quality (pesq): 
Measurement validation and effects on consumer satisfaction and web site loyalty. 
Managing service quality, 
17 (3), 317-340. 
Cronin, J.J., Brady, M.K. & Hult, G.T.M., 2000. Assessing the effects of quality, value, and 
customer satisfaction on consumer behavioral intentions in service environments. 
Journal of Retailing, 
76 (2), 193-218. 
Cronin, J.J. & Taylor, S.A., 1992. Measuring service quality: A reexamination and extension. 
Journal of Marketing, 
56 (3), 55-68. 
Croome, R., Lawley, M. & Sharma, B., 2010. Antecedents of purchase in the online buying 
process.