Учебное пособие Санкт-Петербург 2010

Exercise 3.5. Read out another complaint and answer the questions:

W. I’m very sorry, Sir.

G. Look what you’ve done! My new suit is covered in cheese sauce!
W. I do apologize, Sir. Let me try to clean it for you.
G. No. This is a very expensive suit. I want to see the manager.
W. Certainly, Sir. I’ll ask her to come as soon as possible.
H.W. Good evening, Sir. My name’s Susan Davies. I’m the Head
Waiter.
What’s the problem?
G. The problem is your waiter has spilt the sauce all over me!
Look at my suit. It’s covered in cheese sauce.
H.W. Please, accept my apologies.
G. But what about my suit?
H.W. We’ll pay for it to be cleaned, of course, but could I try to clean it
for you with water first? Could we offer you a coffer while you
are waiting? It’s on the house.
G. All right, then. I’ll have a large cappuccino with chocolate on top
and a biscuit.

- Why does the guest want to see the manager?

- What solution does the Head Waiter offer?
- Who pays for the coffee?


Complete the sentences:

1. I do … , Sir.

2. Let me … it for you.
3. I want to … the manager.
4. Certainly, Sir. I’ll ask her to come … .
5. I’m the Head Waiter. What … ?
6. Please, accept … .
7. We’ll pay for it … , of course.
8. Could I … it for you with water first?
9. Could we … a coffee while you wait?
10. It’s on … .
Exercise 3.6. Complete the complaints with the words in the box:
a) missing d) dirty g) rude j) draughty
b) busy e) cracked h) slow
c) blunt f) noisy i) broken

1. I’m sorry about the service this evening but we’ve very … .

2. Could you close the window, please? It’s a bit … here.
3. I can’t cut my steak with this knife. It’s … .
4. They haven’t cleaned this place for years. It’s so … .
5. The service in this restaurant is … . We ordered an hour ago.
6. Be careful! The glass is … and there are pieces everywhere.
7. Waiter, could you change my cup? It’s … and I nearly cut my lip.
8. How can I eat my soup? My soup spoon is … .
9. This restaurant is very … . The music is too loud.
10.The waiter’s so … . He’s not polite at all.