The Types of Communication Dr. Radhika Kapur Abstract

Informal Types of Communication

Informal communication is put into operation within the organizations among colleagues as well as among superiors and subordinates. This type of communication is also known as unofficial or grapevine communication. The word-of-mouth information is regarded as the primary characteristic of this type of communication. The main features of this type of communication are, it is spontaneous and free-flowing without any formal protocol or structure. Hence, the level of accuracy and reliability is less in this type of communication. The individuals do not have to follow the rules or take into consideration, the time limit. In most cases, it is carried out orally and does not require document evidence. Informal communication is considered user-friendly and is advantageous to the individuals, when it is put into practice wisely. Within the organizations, when the individuals are carrying out this form of communication, they encourage positive ideas and expressions. As a result, they develop motivation towards their work. Therefore, informal types of communication are important in creating an amiable and pleasant working environmental conditions.