The standard for project management

See also 

Estimate Costs process

independent, 479, 485

as input, 250, 323, 412, 430

as output, 246, 256, 270

Cost forecasts, 113, 269, 430, 448

Cost management. 

See 

Project Cost Management

Cost management plan, 87, 238

definition, 703

as input, 241, 250, 259, 411

as output, 238, 269, 447

Cost of quality (COQ), 245, 274, 282–283, 703

Cost performance index (CPI), 263, 703

Cost performance measurements, 262

Cost plus award fee (CPAF) contract, 472

Cost plus fixed fee (CPFF) contract, 472, 703

Cost plus incentive fee (CPIF) contract, 472

Cost-reimbursable contracts, 472, 703

Cost variance (CV), 262, 703

CPAF. 

See 

Cost plus award fee contract

CPFF. 

See 

Cost plus fixed fee

CPI. 

See 

Cost performance index

CPIF. 

See 

Cost plus incentive fee (CPIF) contract

CPM. 

See 

Critical path method

Crashing, 215, 703

Create WBS process, 156–162, 570–571. 

See also 

Work 

breakdown structure (WBS)

definition, 703

inputs, 157

outputs, 161–162

overview, 156–157

tools and techniques, 158–161

Criteria, 703

Criticality index, 434

Critical path, 209, 704

Critical path activity, 704

Critical path method (CPM), 210–211, 227, 704

Critical success factors, 31

Cross training, 337

Cultural awareness, 376, 527, 534

Cultural diversity, 338, 363

Culture. 

See 

Organizational culture

Customer(s). 

See also 

Voice of the Customer

buyer becoming, 462

external, 78

Customer culture, 101

Customer request, 78, 546

Customer requirements, 20, 273

Customer satisfaction, 275

CV. 

See 

Cost variance

D

Daily standup meetings, 364

Data. 

See also 

Work performance data

definition, 704

overview, 26–27

Data analysis technique, 111, 119, 126, 136, 143, 153, 

170, 181, 202, 213–214, 226, 238, 245, 252, 261, 

282–283, 292, 303, 325, 356, 404, 415, 423, 433–436, 

446, 456, 473, 487, 498, 512, 521, 533, 704

Data date, 704

Data gathering techniques, 80, 85, 142–143, 281–282, 

292, 302–303, 414, 422, 432, 442, 473, 511, 520, 704

Data representation techniques, 144, 284–285, 293–294, 

304, 315, 316–317, 376, 392, 425–426, 512–513, 

521–522, 534, 704

Decision making

business case and, 31

effective, 349

---

��

733

Decision-making techniques, 111, 119, 144, 153, 166, 

203, 246, 283, 293, 446, 521, 534, 704

guidelines and, 349

selection criteria, 332

Decision tree analysis, 435, 704

Decoding/encoding of messages, 371

Decomposition, 185. 

See also 

Work Breakdown Structure 

(WBS)

definition, 704

WBS components and, 160

into work packages, 158, 316

Defect(s)

definition, 704

histograms and, 293, 304

Defect repair, 96, 112, 704

Define Activities process, 183–186, 572

definition, 704

inputs, 184

outputs, 185–186

overview, 183

tools and techniques, 184–185

Define Scope process, 150–155, 569–570

definition, 704

inputs, 152

outputs, 154–155

overview, 150–151

tools and techniques, 153

Deliverable(s).