The skills you need guide to interpersonal skills

Yes-Butting
Definition:
This includes any comment that starts with an agreement 
and ends with disagreement, justifying their breach of agreement.
How this might look in a conversation:
“Why can’t we ever leave on time for our dinner dates?”
“I know you want to leave on time but by the time I get home 
from work I simply don’t have enough time to get ready.”
At first sight, this looks very reasonable. The second person is acknowledging 
the complaint. However, they have also basically said that they disagree and 
there is nothing that can be done.
For this form of defensiveness, there is one clear tell-tale sign to know that 
you’re heading down a dangerous path: the words “Yes, but…”
When we say this, we are implying, “Yes, I hear what you’re saying, but I’m 
going to tell you why that’s completely irrelevant.”
Yes-Butting is like throwing a sugar-coated hand-grenade. It seems nice at 
first, but it is ultimately damaging and hurtful.

---

76
2.
ADVANCED COMMUNICATION SKILLS
4.