The skills you need guide to interpersonal skills


One way of clarifying meaning is to use a summary to review what has taken



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2 Advanced Communication(1)

One way of clarifying meaning is to use a summary to review what has taken 
place in the conversation.
It is important to keep only to the essential components of the conversation. 
A summary is best given from the speaker’s frame of reference, not an 
interpretation from the listener’s viewpoint. The aim of a summary is to 
review understanding, not to explain, judge, interpret or provide solutions.
Summarising should always be done at the end of a conversation. It may 
also be appropriate midway through as a way of drawing together different 
threads. At the start of a conversation, it is useful to summarise any previous 
discussions or meetings as it can help to provide focus. The summary is likely 
to be the longest time a listener will be speaking during a conversation, but 
it is still important to be as concise and straightforward as possible.

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