The devops handbook how to Create World-Class Agility, Reliability, & Security in Technology Organizations By Gene Kim, Jez Humble, Patrick Debois, and John Willis

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THE DEVOPS 
HANDBOOK
How to Create World-Class 
Agility, Reliability, & Security in 
Technology Organizations
By Gene Kim, Jez Humble, Patrick Debois, and John Willis
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IT Revolution Press, LLC 
25 NW 23rd Pl, Suite 6314 
Portland, OR 97210
Copyright © 2016 by Gene Kim, Jez Humble, Patrick Debois, and John Willis
All rights reserved, for information about permission to reproduce selections from this book, 
write to Permissions, IT Revolution Press, LLC, 25 NW 23rd Pl, Suite 6314, Portland, OR 97210
First Edition
Printed in the United States of America
10 9 8 7 6 5 4 3 2 1
Cover design by Strauber Design Studio
Cover illustration by eboy
Book design by Mammoth Collective
ISBN: 978-1942788003
Publisher’s note to readers: Many of the ideas, quotations, and paraphrases attributed to 
different thinkers and industry leaders herein are excerpted from informal conversations, 
correspondence, interviews, conference roundtables, and other forms of oral communication 
that took place over the last six years during the development and writing of this book. 
Although the authors and publisher have made every effort to ensure that the information in 
this book was correct at press time, the authors and publisher do not assume and hereby 
disclaim any liability to any party for any loss, damage, or disruption caused by errors or 
omissions, whether such errors or omissions result from negligence, accident,
or any other cause.
The author of the 18F case study on page 325 has dedicated the work to the public domain by 
waiving all of his or her rights to the work worldwide under copyright law, including all related 
and neighboring rights, to the extent allowed by law. You can copy, modify, distribute, and 
perform case study 18F, even for commercial purposes, all without asking permission. 
For information about special discounts for bulk purchases 
or for information on booking authors for an event,
please visit ITRevolution.com.
THE DEVOPS HANDBOOK
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or 
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Promo 
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distribution 
or 
sale

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TABLE OF CONTENTS
Preface
xi
Foreword
xix
Imagine a World Where Dev and Ops Become DevOps: 
An Introduction to The DevOps Handbook
xxi